Free delivery on orders over KES 5,000 across Kenya
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Free deliveryOn orders over KES 5,000
Pay with M-PesaOr card, Airtel Money
Grown in KenyaTeas from Kenya's own growers
Earn Chai Points1 point per KES 100
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How it works

1Pick your blendBrowse chai, loose-leaf, hampers and our fresh menu.
2Delivery or pickupChoose delivery to your door or collect from our kitchen.
3Pay your wayM-Pesa, card, Airtel Money, bank transfer or cash on delivery.
4Enjoy & earn pointsEvery order earns Chai Points you can redeem on the next one.
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SOURCED WITH CARE

From Kenyan highlands to your pot

Whole-leaf teas from small gardens in Kericho and the Aberdare highlands, delivered to your door.

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Questions

Before you order

How much is delivery, and how long does it take?

Delivery is priced by your area and shown in your order summary before you pay. Orders over KES 5,000 ship free. Inside Mombasa our own riders deliver; elsewhere in Kenya a courier takes over and you get dispatch details once your order leaves us.

How can I pay?

M-Pesa (you'll get a prompt on your phone), card, Airtel Money, bank transfer, or cash on delivery / pickup. Card payments happen on a secure hosted page, we never see your card number.

How fresh is the tea?

Teas ship sealed in each brand's own packaging. Keep them in a cool, dry place once opened. Menu items from the kitchen are made to order.

Can I pick my order up?

Yes. Choose Pickup at checkout, there is no delivery fee, and you collect from our kitchen in Mombasa CBD.

What if something is wrong with my order?

Message us on WhatsApp or from My Orders and we will sort it out. You can also track every order and retry a payment from My Orders.

How do Chai Points work?

You earn 1 point for every KES 100 you spend on paid orders. Redeem points at checkout, each point is worth KES 1 off.

Ready for your first cup?

Kenyan teas, loose leaf and tea bags, delivered to your door. Free delivery over KES 5,000.

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Secure checkout · M-Pesa & card protected

1 Delivery details

DeliveryEnter your city to see the delivery estimate.

2 Your items

3 Payment method

Your payment is processed securely. Chai Haven never stores your card details or M-Pesa PIN.
Total to payKES 0

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